Buckley State Bank Mobile Privacy
Policy
Last Updated: 4/15/2022
Buckley State Bank Mobile (the
“App”)– powered by Fiserv – helps you control your credit and/or debit cards
through your mobile device, making it easy to manage your finances on the go.
The App allows you to:
• get real-time balances for
your accounts
• manage your money
• view your transactions and
statements
• make transfers
• pay your bills and manage
billers
• deposit a check
• receive alerts
• manage cards
This Privacy Policy, in
combination with other relevant privacy notices that we provide to you (e.g.,
pursuant to financial privacy laws), inform you of the policies and practices
regarding the collection, use and disclosure of any personal information that
we and our service providers collect from or about users in connection with the
App’s website and mobile application (the “Services”).
THE TYPES OF INFORMATION WE
COLLECT IN THE APP
Through your use of the
Services, we may collect personal information from you in the following ways:
(a) Personal Information
You Provide to Us.
• We may collect personal
information from you, such as your first and last name, address, e-mail,
telephone number, and social security number when you create an account.
• We will collect the
financial and transaction information necessary to provide you with the
Services, including account numbers, payment card expiration date, payment card
identification, verification numbers, and transaction and payment history.
• If you provide feedback or
contact us via email, we will collect your name and email address, as well as
any other content included in the email, in order to
send you a reply.
• We also collect other types
of personal information that you provide voluntarily, such as any information
requested by us if you contact us via email regarding support for the Services.
(b) Personal Information
Collected from Third Parties. We may collect certain information from identity
verification services and consumer reporting agencies, including credit
bureaus, in order to provide some of our Services.
(c) Personal Information
Collected Via Technology. We and our service providers may automatically log
information about you, your computer or mobile device, and your interaction
over time with our Services, our communications, and other online services,
such as:
• Device data, such as your
computer’s or mobile device’s operating system type and version, manufacturer
and model, browser type, screen resolution, RAM and disk size, CPU usage,
device type (e.g., phone, tablet), IP address, unique identifiers, language
settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE,
3G), and general location information such as city, state or geographic area.
• Online activity data, such
as pages or screens you viewed, how long you spent on a page or screen, the
website you visited before browsing to the Service, navigation paths between
pages or screens, information about your activity on a page or screen, access
times, and duration of access.
• Cookies, which are text
files that websites store on a visitor’s device to uniquely identify the
visitor’s browser or to store information or settings in the browser for the
purpose of helping you navigate between pages efficiently, remembering your
preferences, enabling functionality, and helping us understand user activity
and patterns.
• Local storage technologies,
like HTML5 and Flash, that provide cookie-equivalent functionality but can
store larger amounts of data, including on your device outside of your browser
in connection with specific applications.
• Web beacons, also known as
pixel tags or clear GIFs, which are used to demonstrate that a webpage or email
was accessed or opened, or that certain content was viewed or clicked.
• Location Information. If
you have enabled location services on your phone and agree to the collection of
your location when prompted by the Services, we will collect location data when
you use the Services even when the app is closed or not in use; for example, to
provide our fraud detection services. If you do not want us to collect this
information, you may decline the collection of your location when prompted or
adjust the location services settings on your device.
HOW WE USE YOUR INFORMATION
COLLECTED IN THE APP
(a) General Use. In
general, we use your personal information collected through your use of the
Services to respond to your requests as submitted through the Services, to
provide you the Services you request, and to help serve you better. We use your
personal information, in connection with the App, in the following ways:
• facilitate the creation of,
and secure and maintain your account
• identify you as a
legitimate user in our system
• provide improved
administration of the Services
• provide the Services you
request
• improve the quality of
experience when you interact with the Services
• send you administrative
e-mail notifications, such as security or support and maintenance advisories;
and send surveys, offers, and other promotional materials related to the
Services.
(b) Compliance and
protection. We may use your personal information to:
• comply with applicable
laws, lawful requests, and legal process, such as to respond to subpoenas or
requests from government authorities
• protect our, your or
others’ rights, privacy, safety, or property (including by making and defending
legal claims)
• audit our internal
processes for compliance with legal and contractual requirements and internal
policies
• enforce the terms and
conditions that govern the Service; and
• prevent, identify,
investigate / deter fraudulent, harmful, unauthorized, unethical, or illegal
activity, including cyberattacks and identity theft.
(c) Creation of
Non-Identifiable Data. The App may create de-identified information records
from personal information by excluding certain information (such as your name)
that makes the information personally identifiable to you. We may use this
information in a form that does not personally identify you to analyze request
patterns and usage patterns to enhance our products and services. We reserve
the right to use and disclose non-identifiable information to third parties in
our discretion.
DISCLOSURE OF YOUR PERSONAL
INFORMATION
We disclose your personal
information collected through your use of the Services as described below.
(a) In Accordance with Our
Other Privacy Notices. Other than as described in this Privacy Policy in
connection with the App, this Privacy Policy does not apply to the processing
of your information by us or third parties with whom we share information.
(b) Third Party Service
Providers. We may share your personal information with third party or
affiliated service providers that perform services for or on behalf of us in
providing the App, for the purposes described in this Privacy Policy,
including: to provide you with the Services; to conduct quality assurance testing;
to facilitate the creation of accounts; to optimize the performance of the
Services; to provide technical support; and/or to provide other services to the
App.
(c) Authorities and Others.
Regardless of any choices you make regarding your personal information, The App
may disclose your personal information to law enforcement, government
authorities, and private parties, for the compliance and protection services
described above.
LINKS TO OTHER SITES
The App may contain links
to third party websites. When you click on a link to any other website or
location, you will leave the App and go to another site and another entity may
collect personal and/or anonymous information from you. The App’s provision of
a link to any other website or location is for your convenience and does not
signify our endorsement of such other website or location or its contents. We
have no control over, do not review, and cannot be responsible for, these
outside websites or their content. Please be aware that the terms of this
Privacy Policy do not apply to these outside websites. We encourage you to read
the privacy policy of every website you visit.
YOUR CHOICES REGARDING YOUR
INFORMATION
You have several choices
regarding use of information on the Services.
(a) How We Respond to Do
Not Track Signals. Some web browsers transmit “do not track” signals to the
websites and other online services with which your web browser communicates.
There is currently no standard that governs what, if anything, websites should
do when they receive these signals. We currently do not act in response to
these signals. If and when a standard is established,
we may revise its policy on responding to these signals.
(b) Access, Update, or
Correct Your Information. You can access, update, or correct your information
by changing preferences in your account. For additional requests, please
contact us.
(c) Opting Out of Email or
SMS Communications. If you have signed-up to receive our email marketing
communications, you can unsubscribe any time by clicking the
"unsubscribe" link included at the bottom of the email or other
electronic communication. Alternatively, you can opt out of receiving marketing
communications by contacting us at the contact information under "Contact
Us" below. If you provide your phone number through the Services, we may
send you notifications by SMS, such as provide a fraud alert. You may opt out
of SMS communications by unlinking your mobile phone number through the
Services.
(d) Opting Out of Location
Tracking. If you initially consented to the collection of geo-location
information through the Services, you can subsequently stop the collection of
this information at any time by changing the preferences on your mobile device.
Please note, however, that if you withdraw consent to our collection of
location information, you may no longer be able to use some features of the
App.
SAFEGUARDS AND RETENTION
We implement reasonable
administrative, technical, and physical measures in an effort
to safeguard the information in our custody and control against theft,
loss and unauthorized access, use, modification, and disclosure. Nevertheless,
transmission via the internet is not completely secure and we cannot guarantee
the security of your information.
A NOTE ABOUT CHILDREN
The Services are not
directed towards individuals under the age of 18, and we do not, through the
App, intentionally gather personal information about visitors who are under the
age of 18. If a child under 18 submits personal information to us through the App
and we learn that the personal information is the information of a child under
18, we will attempt to delete the information as soon as possible.
PRIVACY POLICY UPDATES
This Privacy Policy is
subject to occasional revision. We will notify you of any material changes in
its collection, use, or disclosure of your personal information by posting a
notice on the Services. Any material changes to this Privacy Policy will be
effective thirty (30) calendar days following notice of the changes on the Services.
These changes will be effective immediately for new users of the Services. If
you object to any such changes, you must notify us prior to the effective date
of such changes that you wish to deactivate your account. Continued use of the
Services following notice of any such changes shall indicate your
acknowledgement of such changes.
CONTACT US
If you have any questions
or complaints about this Privacy Policy or The App’s data collection or
processing practices, or if you want to report any security violations to The
App, please contact Buckley State Bank by email at:
support@buckleystatebank.com or by mail at: PO Box 5, Buckley, IL 60918.